Returns + Exchanges Policy
Returns + Exchanges Policy
1. Overview
At Mattress Central, we strive for your complete satisfaction. Should you need to return or exchange your purchase, please review the details of our policy below.
2. One-Time 90-Night Comfort Exchange
We offer a 90-night comfort exchange on our mattresses. To ensure proper break-in and adjustment to your new mattress, it must be slept on for a minimum of 30 nights before requesting an exchange.
Exchange Conditions: After 30 nights, if you decide an exchange is needed, you may choose a mattress of equal value or pay the difference to upgrade to a higher-value mattress.
Delivery Charge: A delivery charge of $79 applies for the exchange.
3. Return Eligibility
For a return or refund:
4. Return Process
5. Refunds
6. Exchanges
7. Non-Returnable Items
The following items cannot be returned or exchanged:
8. Damaged or Defective Items
For items that arrive damaged or defective, please contact us immediately at Mattresscentral1@yahoo.com. We will arrange for a replacement or refund at no additional cost to you.
At Mattress Central, we strive for your complete satisfaction. Should you need to return or exchange your purchase, please review the details of our policy below.
2. One-Time 90-Night Comfort Exchange
We offer a 90-night comfort exchange on our mattresses. To ensure proper break-in and adjustment to your new mattress, it must be slept on for a minimum of 30 nights before requesting an exchange.
Exchange Conditions: After 30 nights, if you decide an exchange is needed, you may choose a mattress of equal value or pay the difference to upgrade to a higher-value mattress.
Delivery Charge: A delivery charge of $79 applies for the exchange.
3. Return Eligibility
For a return or refund:
- Timeframe: The request must be made within 14 days of delivery.
- Condition: The item must be unopened and unused.
4. Return Process
- Initiate a Return: Contact us at Mattresscentral1@yahoo.com to request a return authorization. Include your order number and reason for the return.
- Return Authorization: We will provide instructions and a return authorization number once your request is approved.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. For items valued over $75, use a trackable shipping service or purchase shipping insurance.
5. Refunds
- Processing: Refunds will be processed upon receipt and inspection of the returned item. Please allow up to 14 business days for the refund to be reflected in your original payment method.
- Restocking Fee: A restocking fee of up to 15% may apply based on the condition of the item upon return.
6. Exchanges
- Initiate an Exchange: Contact us at Mattresscentral1@yahoo.com to arrange an exchange.
- Exchange Shipping: Any additional shipping charges for an exchange will be the customer’s responsibility.
7. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked as final sale.
- Customized or personalized products.
8. Damaged or Defective Items
For items that arrive damaged or defective, please contact us immediately at Mattresscentral1@yahoo.com. We will arrange for a replacement or refund at no additional cost to you.
9. Contact Us
For any questions or concerns regarding our returns and exchanges policy, please reach out to us at Mattresscentral1@yahoo.com. Our customer service team is here to assist you.
10. Policy Updates
We reserve the right to update this policy at any time. Changes will be effective as of the date they are posted on our website.